Quality & Safety


It is easy to talk about "quality" in an abstract or vague way. The employees of TEC, however, are dedicated to providing real quality service to our customers. The first step in delivering quality service, however, is defining what quality is. Therefore, the following list shows how TEC defines quality between and for all segments of our company - the management (contractor), the rig crew, the Field Supervisor (Toolpusher), and the support staff (shop and yard).

Our standards below are dynamic - we are constantly searching for additional quality measurements. In addition to listing our goals, we measure our progress in attaining those goals. Every month we issue a "Rig Performance" report. This report shows (by rig) rig utilization, rig downtime, crewman unexcused absences, turnover, accidents, safety inspection results, and problem well reports. Ask to see this report for the rig you request.

By the way, after three years of measuring rig performance, one factor stands out as the single largest influence on both safety and quality - crew turnover. The facts show that it is essential that the same four crew members show up on the rig every day on time in order to provide the customer with the safest and highest quality job possible. Safety and quality programs are important, but turnover can make even the best programs totally ineffective.

QUALITY IS DELIVERED TO THE CUSTOMER WHEN:

THE CONTRACTOR
  • Is able to provide a safe and accident free service

  • Is able to provide a service to the customer that will ALWAYS be part of the solution to the customer's job and NEVER becomes part of the problem

  • Is able to provide the correct equipment for the job to the customer when it is needed by the customer

  • Ensures that all tools and supplies are available and in good working condition for the job

  • Is able to provide competent and motivated personnel for all aspects of the job

  • Ensures that all job charges are fair and honest

  • Ensures the best available value in the services provided


THE CREW
  • Works with a safety first attitude and without accidents

  • Follows all polices of both the customer and the contractor

  • Is the same four crewmen who show up everyday on time

  • Acts and LOOKS professional

  • Maintains a rig and all related equipment in good working condition. Reports all equipment problems and maintenance needs to the Shop Foreman and then follows through to the resolution of the problem or concern

  • Maintains a rig that is clean and orderly complete with all necessary tools and supplies

  • Shows each other respect and has a rig supervisor who is clearly in charge of the rig and crew

  • Is experienced and has all of the job skills necessary to perform the task at hand. Each crewman knows what his particular duties are without having to be told what to do

  • Is able to earn the respect and confidence of the customer

  • Submits accurate start, stop and down times as well as problem well reports
THE FIELD SUPERVISOR
  • Ensures that all personnel on the job location work in a safe manner

  • Ensures that both the customer's and the contractor's policies are followed

  • Receives the job order from the customer and then sees to it that all the necessary tools and equipment are available at the job site when it is supposed to be there

  • Instructs the crew to perform the job in the most efficient manner

  • Provides the customer will all advice and suggestions concerning the job that is appropriate

  • Submits complete and accurate field reports to the customer for approval in a timely manner

  • Is able to earn the respect and confidence of the customer


THE SHOP AND YARD
  • Delivers equipment to the job site on time that is complete, clean and that operates properly

  • Responds quickly to equipment operating problems and provides timely repairs or replacement

  • Provides requested trucking and hot shot services in a timely and professional manner

  • Provides additional or replacement crewmen in a timely manner
Our key to delivering total customer value is the group of dedicated professionals assigned to each rig. Our personnel are among the safest, most dependable in the oil field, and this is what sets us apart. We strive to continually improve in quality and safety by requiring employees to attend ongoing instructional quality and safety programs. TEC Well Service was the recipient of the Association of Energy Service Companies Gold Standard Award as the contractor with the lowest accident rate in our group.

Safety Programs & Policies
  • Drug Screens (Random & DOT)
  • Derrick Crewman Certification Programs
  • Performance Wage Structures
  • CPR/First Aid Training
  • PEC Basic Safety Awareness Courses
  • Monthly Company-Wide Safety Meeting
  • Daily Rig Crew Safety Meeting
  • H2S Certification
  • Pre-Employment Physical
  • Enforced Dress Code


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